Deployg and Bldg Cisco Uni Cont Ctr Ent SW for CVP Envir (DBUCCE-CVP)

Program: 
Cisco Unified Contact Center

  

Course Description

Deploying and Building Cisco Unified Contact Center Enterprise for CVP Environments (DBUCCE-CVP) is an instructor-led course presented by our Instructors to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v8.0 (CCE) product deployed in a CVP environment. This course will give you an understanding of the Unified CCE v8.0 deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. We will accomplish this by installing the Unified CCE v8.0 software, building a fully functional CCE with CVP solution, and introducing Unified CCE v8.0 troubleshooting tools. This course will prepare students to be more effective in a follow on CVPI or AUCCE-CVP course, which require that the learner be familiar with the basic operation of Unified CCE (ICM).

Course Stats 

Deploying and Building Cisco Unified Contact Center Enterprise for CVP Environments (DBUCCE-CVP)

  • 5 days
  • Run during the daytime in rotation