Cisco Programs
Cisco Courses
Troubleshooting Cisco Unified Communications v8.0 (TVOICE)
OVERVIEW
Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.
PREREQUISITES
- Working knowledge of converged voice and data networks
- Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
- Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multisite environments
- Recommended Cisco prerequisite training: ICND 1 & ICND 2 or CCNA Boot camp; ICOMM; CVOICE; CIPT 1; and CIPT 2
COURSE OUTLINE
- Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions
- Module 2: Cisco Unified Communications Manager Troubleshooting
- Module 3: Troubleshooting Call Setup Issues
- Module 4: SAF and CCD Issues
- Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues
- Module 6: Voice Quality and Media Resources Issues
COURSE STATS
Troubleshooting Cisco Unified Communications v8.0 (TVOICE)
30 contact hours
Run during the daytime in rotation
Run during the evening as dictated by demand